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About us
About UsEstablished in 1999, Future Beat Music was set-up to provide DJ’s and dance music consumers with upfront and hard to find cutting edge dance music vinyl and products from around the world. Since first opening, the store has grown in stature as we have striven to be the very best with a continued emphasis on stocking the most dynamic music the scene has to offer. Our objective is to provide the highest level of customer service, and provide our customers with quality dance music products. With our staff having a broad dance music knowledge ensures, our worldwide customers will always get a good range and choice of dance music products. If you have any suggestions or comments please email us at info@futurebeatmusic.com or leave a message in our Message Boards. Making A Purchase OnlineMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. Simply fill out your details, click [Continue to Checkout] and you will be taken to Worldpay where you can enter your credit/debit card details securely. Making A Purchase by Cheque or Postal OrderYou can also order items by cheque or postal order. Follow the steps described above, but instead click on [I want to pay by check or postal order].
Print out the order page that appears, and then post your order and
payment to. Please make cheques or postal orders payable to FUTURE BEAT MUSIC Making A Purchase using Bank TransferFollow the above ordering process above, then choose pay by Bank Transfer. In the following form please enter you bank and account details so we may recognise your payment.
Shipping And HandlingAll items are sent by 1st class delivery, and UK orders
can be sent by 1st class Recorded delivery. All items sent within thick hard
protective cardboard packaging. We aim to ship all products within 1 to 3 days
of receiving your order.
Stock AvailabilityThe stock availability codes on the site are as follows:
Tracking your OrderWe will make our best endeavours to keep you informed about your order via email. Alternatively please use our order tracking system. You may also request information about your order status by emailing us and quoting your order number to: order-status@futurebeatmusic.com Credit Card SecurityAll credit card numbers are encrypted using 128 bit Secure Socket Layer (SSL) architecture via Worldpay plc. We accept Visa, Delta, Switch, Mastercard, Solo, Eurocard, Visa Electron, American Express, and JCB cards. Futurebeat does not store your card details on its server. Guarantee and ReturnsIf there is any defect at all or you feel the record was incorrectly described to you then within 30 days of delivery we will offer a full refund or credit your purchase. Regarding items being dispatched, delayed or deleted, your statutory rights are not affected. If goods arrive in a damaged condition or are defective you must notify us within 5 days of either date of delivery, or when you were aware of the defect. The goods may then be refund. or credit your purchase. Unfortunately we cannot refund postage and packaging costs. If goods arrive in damaged or are defective you must notify us within 5 days of either date of delivery, or when you were aware of the defect. RETURNS ADDRESS: Returns Dept, Future Beat Music, PO Box 16315, London, N16 8WE, United Kingdom Reaching UsOur customer services are available Monday to Friday between 11am - 7pm GMT, please call us on +44 (0) 207 254 1885 or text / call us on +44 (0) 7984821794 or write to us at Customer Support, Future Beat Music P.O. Box 16315, London, N16 8WE, UK Web site problemsIf you experience any problems when browsing our site please use this email address: tech-support@futurebeatmusic.com Privacy PolicyAny information collected at the time of ordering at Future Beat Music will not be disclosed to other third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Future Beat Music will only use customers contact information to advise them of our product updates. If you have been a customer of Future Beat Music and would like to opt out of receiving our product update information simply send a email to: unsubscribe@futurebeatmusic.com If you have any questions or enquiries regarding our customers Privacy Policy send an email to: customer-support@futurebeatmusic.com |
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